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English
Notifications are sent to an agent.
You can use the following tags
To get the first 20 character of the appointment title.
e. g.
Attributes of the recipient user for the notification
Additional recipient email addresses
This field must have less then 200 characters.
Use this template to generate the complete email (only for HTML emails).
Do you really want to delete this attachment?
Reference
To get the first 20 character of the subject.
To get the first 5 lines of the email.
To get the name of the ticket's customer user (if given).
Options of the current user who requested this action
Options of ticket dynamic fields internal key values
Options of ticket dynamic fields display values, useful for Dropdown and Multiselect fields
Hint
Currently support data is only shown in this system.
It is highly recommended to send this data to OTRS Group in order to get better support.
This will allow the system to send additional support data information to OTRS Group.