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English
A standard template with this name already exists!
To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
Create type templates only supports this smart tags
The current ticket state is
Your email address is
Manage Template-Attachment Relations
A type with this name already exists!
This type is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!
This type is used in the following config settings:
Agents will be needed to handle tickets.
Don't forget to add a new agent to groups and/or roles!
Please enter a search term to look for agents.
Switch to agent
A user with this username already exists!
Mobile
This agent has no group permissions.
Table above shows effective group permissions for the agent. The matrix takes into account all inherited permissions (e.g. via roles).