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Activity dialogs are not being used in this process.
Transitions are not being used in this process.
Transition actions are not being used in this process.
Please note that changing this transition will affect the following processes
Please note that changing this transition action will affect the following processes
A queue with this name already exists!
Sub-queue of
Only business hours are counted.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
0 = no escalation
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated.
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.
Ticket lock after a follow up
Will be the sender address of this queue for email answers.
Default sign key
Salutation
The salutation for email answers.
The signature for email answers.
This queue is used in the following config settings: