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English
If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.
Notify user just once per day about a single ticket using a selected transport.
Notifications are sent to an agent or a customer.
To get the first 20 character of the subject (of the latest agent article).
To get the first 5 lines of the body (of the latest agent article).
To get the first 20 character of the subject (of the latest customer article).
To get the first 5 lines of the body (of the latest customer article).
Attributes of the current customer user data
Attributes of the current agent user who requested this action
Attributes of the ticket data
Ticket dynamic fields internal key values
Ticket dynamic fields display values, useful for Dropdown and Multiselect fields
Use comma or semicolon to separate email addresses.
You can use OTRS-tags like <OTRS_TICKET_DynamicField_...> to insert values from the current ticket.
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