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Create time
Select a single configuration version to see its details.
Restore web service configuration
Your current web service configuration will be overwritten.
The admin group is to get in the admin area and the stats group to get stats area.
Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...).
It's useful for ASP solutions.
Here you will find log information about your system.
Mail Account Management
IMAP Folder
Only modify this if you need to fetch mail from a different folder than INBOX.
Ticket Notification Management
Only for ArticleCreate and ArticleSend event
If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.
Notify user just once per day about a single ticket using a selected transport.
Notifications are sent to an agent or a customer.
To get the first 20 character of the subject (of the latest agent article).
To get the first 5 lines of the body (of the latest agent article).
To get the first 20 character of the subject (of the latest customer article).
To get the first 5 lines of the body (of the latest customer article).