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Set the minimum log level. If you select 'error', just errors are logged. With 'debug' you get all logging messages. The order of log levels is: 'debug', 'info', 'notice' and 'error'.
Set this ticket to pending
Sets if queue must be selected by the agent.
Sets if state must be selected by the agent.
Sets if ticket responsible must be selected by the agent.
Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
Sets the default article customer visibility for new email tickets in the agent interface.
Sets the default article customer visibility for new phone tickets in the agent interface.
Sets the default link type of split tickets in the agent interface.
Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.
Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
Sets the default text for new email tickets in the agent interface.
Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.
Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.
Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.
Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.
Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages.
Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.