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English
Select your preferred theme for OTRS.
Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).
Send new outgoing mail from this ticket
Send notifications to users.
Sender type for new tickets from the customer inteface.
Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).
Sends customer notifications just to the mapped customer.
Sends the notifications which are configured in the admin interface under "Ticket Notifications".
Sent "%s" notification to "%s" via "%s".
Sent auto follow-up to "%s".
Sent auto reject to "%s".
Sent auto reply to "%s".
Sent email to "%s".
Sent email to customer.
Sent notification to "%s".
Service Level Agreements
ServiceView
Set a new password by filling in your current password and a new one.
Set sender email addresses for this system.
Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.