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Invoker backend
Mapping for outgoing request data
The data from the invoker of OTRS will be processed by this mapping, to transform it to the kind of data the remote system expects.
Mapping for incoming response data
The response data will be processed by this mapping, to transform it to the kind of data the invoker of OTRS expects.
Condition
This invoker will be triggered by the configured events.
To add a new event select the event object and event name and click on the "+" button
Conditions
And can't be repeated on the same condition.
This rule will apply for all keys with no mapping rule.
Default rule for unmapped values
This rule will apply for all values with no mapping rule.
Mapping for Key
Remove value mapping
Do you really want to delete this key mapping?
The name is typically used to call up this web service operation from a remote system.
Mapping for incoming request data
The request data will be processed by this mapping, to transform it to the kind of data OTRS expects.
Mapping for outgoing response data