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Defines the state of a ticket if it gets a follow-up.
Defines the subject for notification mails sent to agents, about new password.
Defines the system administrator's email address. It will be displayed in the error screens of the application.
Defines the ticket appointment type backend for ticket dynamic field date time.
Defines the ticket appointment type backend for ticket escalation time.
Defines the ticket appointment type backend for ticket pending time.
Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.
Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.
Defines time in minutes since last modification for drafts of specified type before they are considered expired.
Defines whether to index archived tickets for fulltext searches.
Defines which items are available in first level of the ACL structure.
Defines which items are available in second level of the ACL structure.
Delete expired sessions.
Delete expired ticket draft entries.
Delete expired upload cache hourly.
Delete this ticket
Deleted link to ticket "%s".
Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.