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English Greek
First response time
FirstLock
FirstResponse
FirstResponseDiffInMin
FirstResponseInMin
Firstname Lastname
Firstname Lastname (UserLogin)
For these state types the ticket numbers are striked through in the link table.
Force the storage of the original article text in the article search index, without executing filters or applying stop word lists. This will increase the size of the search index and thus may slow down fulltext searches.
Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).
Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.
Forces to unlock tickets after being moved to another queue.
French
French (Canada)
French stop words for fulltext index. These words will be removed from the search index.
Frontend
Frontend module registration (disable AgentTicketService link if Ticket Service feature is not used).
Frontend module registration (disable company link if no company feature is used).
Frontend module registration (disable ticket processes screen if no process available) for Customer.
Frontend module registration (disable ticket processes screen if no process available).