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Only for ArticleCreate and ArticleSend event
If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.
Customer visibility
Communication channel
Notify user just once per day about a single ticket using a selected transport.
This field is required and must have less than 4000 characters.
Attributes of the current customer user data
Attributes of the current ticket owner user data
Attributes of the current ticket responsible user data
Attributes of the current agent user who requested this action
Attributes of the ticket data
Ticket dynamic fields internal key values
Ticket dynamic fields display values, useful for Dropdown and Multiselect fields
Use comma or semicolon to separate email addresses.
You can use OTRS-tags like <OTRS_TICKET_DynamicField_...> to insert values from the current ticket.
Downgrade to ((OTRS)) Community Edition
Go to the OTRS customer portal
Your ((OTRS)) Community Edition is the base for all future actions. Please register first before you continue with the upgrade process of %s!
Before you can benefit from %s, please contact %s to get your %s contract.
Package installation requires patch level update of OTRS.