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Outbound mapping
Delete this action
At least one %s has a controller that is either not active or not present, please check the controller registration or delete the %s
Edit Mail Account for host
and user account
Filter for Mail Accounts
Filter for mail accounts
All incoming emails with one account will be dispatched in the selected queue.
If your account is marked as trusted, the X-OTRS headers already existing at arrival time (for priority etc.) will be kept and used, for example in PostMaster filters.
Outgoing email can be configured via the Sendmail* settings in %s.
Administration Overview
Filter for Items
You can add favorites by moving your cursor over items on the right side and clicking the star icon.
View the admin manual on Github
Here you can choose which events will trigger this notification. An additional ticket filter can be applied below to only send for ticket with certain criteria.
Customer User ID
Only for ArticleCreate and ArticleSend event
If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.
Customer visibility
Communication channel