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Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
Type of daemon log rotation to use: Choose 'OTRS' to let OTRS system to handle the file rotation, or choose 'External' to use a 3rd party rotation mechanism (i.e. logrotate). Note: External rotation mechanism requires its own and independent configuration.
Unlock tickets that are past their unlock timeout.
Unlock tickets whenever a note is added and the owner is out of office.
Update Ticket "Seen" flag if every article got seen or a new Article got created.
Update time
Updates the ticket escalation index after a ticket attribute got updated.
Updates the ticket index accelerator.
Upload your PGP key.
Upload your S/MIME certificate.
Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).
Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).
Users, Groups & Roles
Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.
View all attachments of the current ticket
Watched Tickets.
Web View
When agent creates a ticket, whether or not the ticket is automatically locked to the agent.
When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the body of this note (this text cannot be changed by the agent).
When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the subject of this note (this subject cannot be changed by the agent).