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Note: Maximum retry period might not be reached if a maximum retry count is configured as well and reached earlier.
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Invoker Details
The name is typically used to call up an operation of a remote web service.
Invoker backend
This OTRS invoker backend module will be called to prepare the data to be sent to the remote system, and to process its response data.
Mapping for outgoing request data
The data from the invoker of OTRS will be processed by this mapping, to transform it to the kind of data the remote system expects.
Mapping for incoming response data
The response data will be processed by this mapping, to transform it to the kind of data the invoker of OTRS expects.
Edit this event
This invoker will be triggered by the configured events.
Asynchronous event triggers are handled by the OTRS Scheduler Daemon in background (recommended).
Synchronous event triggers would be processed directly during the web request.
GenericInterface Invoker Event Settings for Web Service %s
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Event type