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Set up what you want to change if the criteria match. Keep in mind that 'Possible' is a white list, 'PossibleNot' a black list.
Here you can upload a configuration file to import a calendar to your system. The file needs to be in .yml format as exported by calendar management module.
Overwrite existing entities
Depending on the group field, the system will allow users the access to the calendar according to their permission level.
Read only: users can see and export all appointments in the calendar.
Move into: users can modify appointments in the calendar, but without changing the calendar selection.
Create: users can create and delete appointments in the calendar.
Read/write: users can manage the calendar itself.
Copy public calendar URL
Calendar with same name already exists.
Use options below to narrow down for which tickets appointments will be automatically created.
Define rules for creating automatic appointments in this calendar based on ticket data.
Uploaded file must be in valid iCal format (.ics).
If desired Calendar is not listed here, please make sure that you have at least 'create' permissions.
All existing appointments in the calendar with same UniqueID will be overwritten.
Appointment Notification Management
Here you can upload a configuration file to import appointment notifications to your system. The file needs to be in .yml format as exported by the appointment notification module.
Upload Notification configuration
Import Notification configuration
Show in agent preferences