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A template is a default text which helps your agents to write faster tickets, answers or forwards.
Don't forget to add new templates to queues.
Attachments Přílohy
Delete this entry
Do you really want to delete this template? Opravdu chcete smazat tuto šablonu?
A standard template with this name already exists!
Template Šablona
To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
Create type templates only supports this smart tags
Example template
The current ticket state is Aktuální stav tiketu je
Your email address is Vaše e-mailová adresa je
Manage Template-Attachment Relations
Toggle active for all
Link %s to selected %s
Type Management Správa Typů Tiketu
Add Type Přidat Typ Tiketu