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Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters
Add a new Parameter Přidej nový Parametr
Remove this Parameter Odstra%n tenhle Parametr
Queue Management Správa fronty
Add Queue Přidat frontu
Edit Queue Upravit frontu
Filter for Queues Filtr pro fronty
Filter for queues Filtr pro fronty
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of
Unlock timeout Čas do odemknutí
0 = no unlock 0 = žádné odemknutí
hours hodin(y)
Only business hours are counted. Počítají se pouze úřední hodiny
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.