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Unlock tickets that are past their unlock timeout.
Unlock tickets whenever a note is added and the owner is out of office.
Update Ticket "Seen" flag if every article got seen or a new Article got created.
Update time
Updates the ticket escalation index after a ticket attribute got updated.
Updates the ticket index accelerator.
Upload your PGP key.
Upload your S/MIME certificate.
Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).
Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).
UserFirstname
UserLastname
Users, Groups & Roles
Uses richtext for viewing and editing ticket notification.
Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.
View all attachments of the current ticket
View performance benchmark results.
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