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Change times
Close times
Pending times
Escalation times
Escalation - first response time
Escalation - update time
Escalation - solution time
Archive search option
Update/Add Ticket Attributes
Set new service
Set new Service Level Agreement
Set new priority
Set new queue
Set new state
Set new agent
new owner
Set new ticket lock
Execute Ticket Commands
Warning: All affected tickets will be removed from the database and cannot be restored!
Execute Custom Module