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Intervals calculated to exceed the maximum retry interval will then automatically be shortened accordingly.
Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum interval at '5 minutes', retries would be triggered at 10:01 (1 minute), 10:03 (2 minutes), 10:07 (4 minutes), 10:12 (8=>5 minutes), 10:17, ...
Maximum retry count
Maximum number of retries before a failing request is discarded, not counting the initial request.
Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum retry count at '2', retries would be triggered at 10:01 and 10:02 only.
Note: Maximum retry count might not be reached if a maximum retry period is configured as well and reached earlier.
This field must be empty or contain a positive number.
Maximum retry period
Maximum period of time for retries of failing requests before they are discarded (based on the error handling module execution time for the initial request).
Retries that would normally be triggered after maximum period is elapsed (according to retry interval calculation) will automatically be triggered at maximum period exactly.
Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum retry period at '30 minutes', retries would be triggered at 10:01, 10:03, 10:07, 10:15 and finally at 10:31=>10:30.
Note: Maximum retry period might not be reached if a maximum retry count is configured as well and reached earlier.
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Asynchronous event triggers are handled by the OTRS Scheduler Daemon in background (recommended).
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