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English Arabic (Saudi Arabia)
Defines the state of a ticket if it gets a follow-up and the ticket was already closed.
Defines the state of a ticket if it gets a follow-up.
Defines the state type of the reminder for pending tickets.
Defines the subject for notification mails sent to agents, about new password.
Defines the subject for notification mails sent to agents, with token about new requested password.
Defines the subject for notification mails sent to customers, about new account.
Defines the subject for notification mails sent to customers, about new password.
Defines the subject for notification mails sent to customers, with token about new requested password.
Defines the subject for rejected emails.
Defines the system administrator's email address. It will be displayed in the error screens of the application.
Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
Defines the target attribute in the link to external customer database. E.g. 'AsPopup PopupType_TicketAction'.
Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.
Defines the ticket appointment type backend for ticket dynamic field date time.
Defines the ticket appointment type backend for ticket escalation time.
Defines the ticket appointment type backend for ticket pending time.
Defines the ticket fields that are going to be displayed calendar events. The "Key" defines the field or ticket attribute and the "Content" defines the display name.
Defines the ticket plugin for calendar appointments.
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).